JS
Jose S
1 reviews | Active since Jan 2018
03 Jan 2023, 00:25
Incompetence
Hello
Last month , i posted a complaint on this site regarding the cancellation of the matrix as my vehicle had been sold in September. I received a reply on this site stating that the cancellation had been actioned and the debit order refunded.
I just opened my email and low and behold i have a statement from Matrix reflecting an amount due for R115.40
I have never experienced such utter incompetence in my entire life. I will appreciate a statement by close of business today ,reflecting a zero balance
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Matrix Vehicle Tracking's replyOfficial
03 Jan 2023, 11:32Good day Jose V,
Thank you for your feedback. We do apologise for the delay experienced.
The credit will reflect on your next statement.
Regards,
Customer Care Department
***
Thank you for your feedback. We do apologise for the delay experienced.
The credit will reflect on your next statement.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jan 2023, 11:32
Official
Good day Jose V,
Thank you for your feedback. We do apologise for the delay experienced.
The credit will reflect on your next statement.
Regards,
Customer Care Department
***
Thank you for your feedback. We do apologise for the delay experienced.
The credit will reflect on your next statement.
Regards,
Customer Care Department
***