Incompetence

I paid first 2 years in advance (no interest received from them) sold the vehicle, gave them cancellation and they then wanted over R1000 for cancellation, which I refused. Absolutely trying to rob the public! Now I get threatened with legal action for a stupid amount. If they knew what they were doing, they would see that even if I had to pay till end of contract, it would be around R700. Their accounts department needs lessons on how to reconcile and manage accounts! Sent 4 e-mails before I got a response with half the information I requested. Sheer incompetence.