tF
terry F

1 reviews | Active since Jun 2011

20 Nov 2017, 12:03

Incompetence

Again I say I don't have a missed call frm you guys. Somebody responded to my complain on Fri but also proved to be useless. Subsequent to that I received an email saying that you were unable to assist my claim based on info I never received to begin with. Thato instead of calling me back you still expect me to incurred yet another expense of calling you. This is crazy!

If you can't deal with my claim I suggest you cancel my policy with immediate effect. The public must know what a ripp off you guys are, I will endeavour to ensure they do!

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Nov 2017, 13:13
Official

Dear terry

Please accept my apology for inconvenience caused. This is not at all a reflection of our overall service levels

I refer to our telephone conversation and confirm all your concerns have been addressed

Please do not hesitate to contact me should you require further assistance

Kind Regards

Thato Mashimbye

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