Incompeted and arrogant

I will never forget the 6th June 2022 when my car was ****** and I asked them for help but instead I was told my account is suspended and needed to pay R92.91 which was for extras not the unit installed. Mtly car was only 3 months old and on the day of leaving the car dealership I was told not to worry about the unit or matrix as it was paid for 3 years in advance so I relaxed and but not aware the extras were not included I the R7 300 something that was paid by the dealer as when before taking the car out of the car dealership already I had accepted the extras as part of the package and when I was told matrix is covered I thought it meant everything. So when my VW T-cross was ****** already an alarm went of to make them aware something is wrong but at that time I received an sms to say your account is suspended as it is in arrears, finally when I got to call asking for my car to be searched they told me of the R92.91 which I must pay immediately before they can start helping me, mind you an amount of R 7 300 and something was already paid to them for the next 3 years. I finally paid the R92.91 but it was too late when they eventually started to search for the car, the hijackers had already removed the unit and I lost my car to an amount of R92.91 for extras over an amount of R7 300 and something that was already in their pockets or business account for searching for my car in a case of it being ******. I tried to also cancel the contract so they can pay back or refund some of the money as the 3 years has not even lapsed and there is issues with their cancelation process too. Worst service full-on arrogant personnel. Their slogan or mission should be "money b first and client's after"