CL
Chris L
1 reviews | Active since May 2015
14 Jun 2024, 08:02
Incompetance ?
Cancelled my subscription end Feb 24, have countless conversations / mails, but still I get debited, and harassed by messages ***2
Is this stupidity or incompetence, or both ?
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
14 Jun 2024, 10:37Good Day Chris de Lancey,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Jun 2024, 10:37
Official
Good Day Chris de Lancey,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
CL
Chris L's updateReviewer Update
26 Jun 2024, 14:50So a very nice lady from the relevant department contacted me shortly after my post.
She agreed that I had cancelled ( there was some confusion with a vehicle that had been written off 2 years ago )
she also then mentioned that Matrix were in fact, due to pay me a months refund, and most importantly, promised to get back to me with the final resolve.
Of course I'm not surprised that she didn't get back to me , and I'm equally not surprised that I get daily SMS's reminding me that I need to pay. I was somewhat amused with one particular message that suggested they will suspend my account, but absolutely not amused at all by the bully boy tactic of threatening to blacklist / impair my credit rating on another message.
The cherry on the top was a w.app from what appears to be a debt collector (PAYM8) with an option to pay "as agreed with Matrix ) using my w.app..
The possibility exists that this W.app is a *****, which then begs the question as to how they received this information - can assure you it wasnt me, which leaves only 1 possible source of the information .
Makes you think doesnt it !
She agreed that I had cancelled ( there was some confusion with a vehicle that had been written off 2 years ago )
she also then mentioned that Matrix were in fact, due to pay me a months refund, and most importantly, promised to get back to me with the final resolve.
Of course I'm not surprised that she didn't get back to me , and I'm equally not surprised that I get daily SMS's reminding me that I need to pay. I was somewhat amused with one particular message that suggested they will suspend my account, but absolutely not amused at all by the bully boy tactic of threatening to blacklist / impair my credit rating on another message.
The cherry on the top was a w.app from what appears to be a debt collector (PAYM8) with an option to pay "as agreed with Matrix ) using my w.app..
The possibility exists that this W.app is a *****, which then begs the question as to how they received this information - can assure you it wasnt me, which leaves only 1 possible source of the information .
Makes you think doesnt it !
CL
Chris L's update26 Jun 2024, 14:50
Reviewer Update
So a very nice lady from the relevant department contacted me shortly after my post.
She agreed that I had cancelled ( there was some confusion with a vehicle that had been written off 2 years ago )
she also then mentioned that Matrix were in fact, due to pay me a months refund, and most importantly, promised to get back to me with the final resolve.
Of course I'm not surprised that she didn't get back to me , and I'm equally not surprised that I get daily SMS's reminding me that I need to pay. I was somewhat amused with one particular message that suggested they will suspend my account, but absolutely not amused at all by the bully boy tactic of threatening to blacklist / impair my credit rating on another message.
The cherry on the top was a w.app from what appears to be a debt collector (PAYM8) with an option to pay "as agreed with Matrix ) using my w.app..
The possibility exists that this W.app is a *****, which then begs the question as to how they received this information - can assure you it wasnt me, which leaves only 1 possible source of the information .
Makes you think doesnt it !
She agreed that I had cancelled ( there was some confusion with a vehicle that had been written off 2 years ago )
she also then mentioned that Matrix were in fact, due to pay me a months refund, and most importantly, promised to get back to me with the final resolve.
Of course I'm not surprised that she didn't get back to me , and I'm equally not surprised that I get daily SMS's reminding me that I need to pay. I was somewhat amused with one particular message that suggested they will suspend my account, but absolutely not amused at all by the bully boy tactic of threatening to blacklist / impair my credit rating on another message.
The cherry on the top was a w.app from what appears to be a debt collector (PAYM8) with an option to pay "as agreed with Matrix ) using my w.app..
The possibility exists that this W.app is a *****, which then begs the question as to how they received this information - can assure you it wasnt me, which leaves only 1 possible source of the information .
Makes you think doesnt it !
CL
Chris L's updateReviewer Update
27 Jun 2024, 16:46Some one from Matrix tried to call me today , from a number that i could not call back on. Given the level of frustration caused by their incompetence, I thought they would have tried to call me again. but no.So I called this afternoon , a little too close to knock off time apparently. Management leave at 4pm, so i could not speak to them, and customer care leaves at 16:30 - I called at 16:28. and got cut off.
I am now receiving SMS messaging demanding I pay 2 months of arrears , and that credit bureau have been notified.
I did manage to to speak to a lady by the name of Goodness today, who informed me that the problem lies somewhere between cancellations dept and accounts dept - as these 2 departments do not talk to each other, and that everything is automated, and that even the systems do not talk to each other .
How can these people be trusted to look after your valuable assets , when they cant even find my cancellations or communicate between departments.
You are an embarrassment to customer service, and severe in the ....expletives not allowed !!
I am now receiving SMS messaging demanding I pay 2 months of arrears , and that credit bureau have been notified.
I did manage to to speak to a lady by the name of Goodness today, who informed me that the problem lies somewhere between cancellations dept and accounts dept - as these 2 departments do not talk to each other, and that everything is automated, and that even the systems do not talk to each other .
How can these people be trusted to look after your valuable assets , when they cant even find my cancellations or communicate between departments.
You are an embarrassment to customer service, and severe in the ....expletives not allowed !!
CL
Chris L's update27 Jun 2024, 16:46
Reviewer Update
Some one from Matrix tried to call me today , from a number that i could not call back on. Given the level of frustration caused by their incompetence, I thought they would have tried to call me again. but no.So I called this afternoon , a little too close to knock off time apparently. Management leave at 4pm, so i could not speak to them, and customer care leaves at 16:30 - I called at 16:28. and got cut off.
I am now receiving SMS messaging demanding I pay 2 months of arrears , and that credit bureau have been notified.
I did manage to to speak to a lady by the name of Goodness today, who informed me that the problem lies somewhere between cancellations dept and accounts dept - as these 2 departments do not talk to each other, and that everything is automated, and that even the systems do not talk to each other .
How can these people be trusted to look after your valuable assets , when they cant even find my cancellations or communicate between departments.
You are an embarrassment to customer service, and severe in the ....expletives not allowed !!
I am now receiving SMS messaging demanding I pay 2 months of arrears , and that credit bureau have been notified.
I did manage to to speak to a lady by the name of Goodness today, who informed me that the problem lies somewhere between cancellations dept and accounts dept - as these 2 departments do not talk to each other, and that everything is automated, and that even the systems do not talk to each other .
How can these people be trusted to look after your valuable assets , when they cant even find my cancellations or communicate between departments.
You are an embarrassment to customer service, and severe in the ....expletives not allowed !!