Inccorrect Account Issues (MIXT659296 RID***3)
<p>I have upgraded my car and requested that the old tracking device be deactivated and a new one installed in the new (updgrade) car. I was advised that the old contract has been terminated and that the new one is effective immediately and that from 25th Nov '16 I will ONLY start paying for the new one. By 25th two debit orders wenty off. Please rectify as I cannot be using one tracking device but, be paying for two devices.</p>
Dear Brenda
We hereby acknowledge your post and have noted the content.
I refer to your telephonic discussion and confirm that the billable subscriptions have been explained to you.
We apologise for the inconvenience caused and we will be processing a refund to your matrix account
I will remain in contact with you in order to ensure your satisfaction.
Kind Regards
Thato mashimbye
Customer Care Supervisor
Dear Brenda
We hereby acknowledge your post and have noted the content.
I refer to your telephonic discussion and confirm that the billable subscriptions have been explained to you.
We apologise for the inconvenience caused and we will be processing a refund to your matrix account
I will remain in contact with you in order to ensure your satisfaction.
Kind Regards
Thato mashimbye
Customer Care Supervisor
Dear Thato
Please fix your incompetence because a full debit order has gone off my account and in trying to find out what happened; I was advised that you never requested for a credit .
Dear Thato
Please fix your incompetence because a full debit order has gone off my account and in trying to find out what happened; I was advised that you never requested for a credit .
Dear Brenda
We hereby acknowledge your post and have noted the content.
We again apologise for the inconvenience and assure you that processing of your credit is currently underway
Please do not hesitate to contact me should you require further assistance
Kind Regards
Thato mashimbye
Customer Care Supervisor
Dear Brenda
We hereby acknowledge your post and have noted the content.
We again apologise for the inconvenience and assure you that processing of your credit is currently underway
Please do not hesitate to contact me should you require further assistance
Kind Regards
Thato mashimbye
Customer Care Supervisor