HP
Herman P
1 reviews | Active since May 2016
31 Jul 2023, 12:30
Impossible to get response from Mix-Telematics
The Beame tracking unit in my vehicle is now down for 3 weeks allready. I tried to contact Mix-Telematics customer service on a daily basis on the phone number supp**** but they do not answer the phone. I logged 3 complains via e-mail and I received computer generated case numbers but there is absolutely no response from their side.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
01 Aug 2023, 09:36Good Day Herman du Plessis,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof login details have been emailed through to you.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and thereof login details have been emailed through to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Aug 2023, 09:36
Official
Good Day Herman du Plessis,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof login details have been emailed through to you.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and thereof login details have been emailed through to you.
Regards,
Customer Care Department
***
HP
Herman P's updateReviewer Update
01 Aug 2023, 10:07Thank you Hellopeter for your service and help it definitely bear fruit.
HP
Herman P's update01 Aug 2023, 10:07
Reviewer Update
Thank you Hellopeter for your service and help it definitely bear fruit.
HP
Herman P's updateReviewer Update
09 Oct 2023, 17:492 months passed since my review and the tracking unit is still unstable and most of the time it is down
HP
Herman P's update09 Oct 2023, 17:49
Reviewer Update
2 months passed since my review and the tracking unit is still unstable and most of the time it is down