JP
Joanne P
1 reviews | Active since Jul 2011
04 Nov 2021, 10:08
Impossible to get hold of the call centre
I urgently need to contact Mix Telematics to disable one unit and install a new unit into another car. It is impossible to get hold of the call centre, even after leaving multiple messages no one has contacted me.
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Replies (2)JP
Joanne P's updateReviewer Update
04 Nov 2021, 12:59Mix Telematics contacted me immediately and resolved the issue - Thanks Ntsiki
JP
Joanne P's update04 Nov 2021, 12:59
Reviewer Update
Mix Telematics contacted me immediately and resolved the issue - Thanks Ntsiki
Matrix Vehicle Tracking's replyOfficial
05 Nov 2021, 14:25Good Day Joanne P
We can confirm that an agent did get in contact with you and has assisted concerning the cancellation.
Arrangements have been made for fitting a new tracking system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning the cancellation.
Arrangements have been made for fitting a new tracking system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Nov 2021, 14:25
Official
Good Day Joanne P
We can confirm that an agent did get in contact with you and has assisted concerning the cancellation.
Arrangements have been made for fitting a new tracking system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning the cancellation.
Arrangements have been made for fitting a new tracking system.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***