MP
Mark P
1 reviews | Active since Feb 2021
04 Jun 2026, 14:31
Impossible to deal with!
Impossible to deal with! I've sold a car with a Matrix Tracker and have been trying to cancel it for weeks, but I don't get any response from them despite contacting them numerous times. In the interim, they just continue to bill me 😡 Their customer service reps are also clueless and rude. Unfortunately I signed up via Outsurance, if they give you Matrix contact details, just ask for another tracking company...
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Jun 2026, 15:11Good Day Mark Pasterkamp,
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply04 Jun 2026, 15:11
Official
Good Day Mark Pasterkamp,
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
***
MP
Mark P's updateReviewer Update
04 Jun 2026, 15:26Following my review, I promptly received a polite call from Matrix to resolve the issue. I appreciate the responsiveness to address this, so 5 star for that, however, it's a pity I have to escalate it to Hellopeter to get a response...
MP
Mark P's update04 Jun 2026, 15:26
Reviewer Update
Following my review, I promptly received a polite call from Matrix to resolve the issue. I appreciate the responsiveness to address this, so 5 star for that, however, it's a pity I have to escalate it to Hellopeter to get a response...
Matrix Vehicle Tracking's replyOfficial
04 Jun 2026, 16:21Good Day Mark Pasterkamp,
We are pleased that we were able to assist with your query.
Should you require any further assistance, please do not hesitate to contact our Customer Care on ***.
Regards,
We are pleased that we were able to assist with your query.
Should you require any further assistance, please do not hesitate to contact our Customer Care on ***.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply04 Jun 2026, 16:21
Official
Good Day Mark Pasterkamp,
We are pleased that we were able to assist with your query.
Should you require any further assistance, please do not hesitate to contact our Customer Care on ***.
Regards,
We are pleased that we were able to assist with your query.
Should you require any further assistance, please do not hesitate to contact our Customer Care on ***.
Regards,
Customer Care Department
***
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