PR
Pieter R
1 reviews | Active since Dec 2009
01 Feb 2023, 09:00
Impossible to cancel MixTelematics services?
I recently sold a car and asked MixTelematics to cancel my service. Three weeks later they sent me a confirmation, telling me that they only received my request that morning and that I have a day to settle the remaining service fee, which I promptly did. Just over a week later and I just received a bill from them for next month. I am not sure where to next. Their process clearly does not work and service is certainly not a priority. Count me a non-returning customer.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
01 Feb 2023, 13:09Good day Pieter Roos,
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has contacted you and confirmed receipt of the settlement amount.
Kindly note cancellation has been processed and emailed confirmation letter.
Regards,
Customer Care Department
***
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has contacted you and confirmed receipt of the settlement amount.
Kindly note cancellation has been processed and emailed confirmation letter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Feb 2023, 13:09
Official
Good day Pieter Roos,
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has contacted you and confirmed receipt of the settlement amount.
Kindly note cancellation has been processed and emailed confirmation letter.
Regards,
Customer Care Department
***
Thank you for raising your query and affording us the opportunity to assist.
We can confirm that an agent has contacted you and confirmed receipt of the settlement amount.
Kindly note cancellation has been processed and emailed confirmation letter.
Regards,
Customer Care Department
***
PR
Pieter R's updateReviewer Update
01 Feb 2023, 14:30Thank you for reaching out. I did mention to your agent that it is sad that I received better service from you through Hellopeter than your internal support channel. To be honest, I will believe this has been addressed only if I don’t receive another bill and you do not deduct a further premium. While I appreciate your quick response to my Hellopeter post, I remain an unimpressed former customer. Do you intend doing anything about your poor rating by thousands of customers on Hellopeter?
PR
Pieter R's update01 Feb 2023, 14:30
Reviewer Update
Thank you for reaching out. I did mention to your agent that it is sad that I received better service from you through Hellopeter than your internal support channel. To be honest, I will believe this has been addressed only if I don’t receive another bill and you do not deduct a further premium. While I appreciate your quick response to my Hellopeter post, I remain an unimpressed former customer. Do you intend doing anything about your poor rating by thousands of customers on Hellopeter?
Matrix Vehicle Tracking's replyOfficial
02 Feb 2023, 10:25Good day Pieter Roos,
Thank you for raising your query and affording us the opportunity to assist.
We sincerely apologize again for the unfortunate service you have received in the past the matter has been escalated to Management to investigate.
Regards,
Customer Care Department
***
Thank you for raising your query and affording us the opportunity to assist.
We sincerely apologize again for the unfortunate service you have received in the past the matter has been escalated to Management to investigate.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Feb 2023, 10:25
Official
Good day Pieter Roos,
Thank you for raising your query and affording us the opportunity to assist.
We sincerely apologize again for the unfortunate service you have received in the past the matter has been escalated to Management to investigate.
Regards,
Customer Care Department
***
Thank you for raising your query and affording us the opportunity to assist.
We sincerely apologize again for the unfortunate service you have received in the past the matter has been escalated to Management to investigate.
Regards,
Customer Care Department
***