CVdW
Charl Van der Westhuizen
1 reviews | Active since Nov 2019
13 Nov 2019, 07:28
Impossible to cancel debit order
I have a Matrix tracking device from this company. This is a business that simply does not answer their phones. If you have one of their devices installed and you sell or deregister your car, there is no way you can cancel your debit order. I have tried to phone them now for three days, but the phone just rings for half an hour after which I've given up. I tried to communicate leaving a message on their website, but no-one calls me back. This corporate behaviour should be ********ised.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
13 Nov 2019, 09:45Good Day Charl W
Thank you for bringing the matter to our attention, we have also acknowledged the contents thereof.
We confirm that your cancellation request has been processed and confirmation thereof has been emailed to you.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention, we have also acknowledged the contents thereof.
We confirm that your cancellation request has been processed and confirmation thereof has been emailed to you.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Nov 2019, 09:45
Official
Good Day Charl W
Thank you for bringing the matter to our attention, we have also acknowledged the contents thereof.
We confirm that your cancellation request has been processed and confirmation thereof has been emailed to you.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention, we have also acknowledged the contents thereof.
We confirm that your cancellation request has been processed and confirmation thereof has been emailed to you.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
CVdW
Charl Van der Westhuizen's updateReviewer Update
13 Nov 2019, 10:28Thank you for the prompt response. A couple of suggestions: Make sure your outgoing contact centre processes requests received on your website. I logged a sales request just to get someone to talk to me, but nobody called after two days. Also, communicate with subscribers with tracking devices that do not ping for more than a month. I know the responsibility lies with the subscriber to test their device regularly, but it is in your interest to look like you are a caring concern.
CVdW
Charl Van der Westhuizen's update13 Nov 2019, 10:28
Reviewer Update
Thank you for the prompt response. A couple of suggestions: Make sure your outgoing contact centre processes requests received on your website. I logged a sales request just to get someone to talk to me, but nobody called after two days. Also, communicate with subscribers with tracking devices that do not ping for more than a month. I know the responsibility lies with the subscriber to test their device regularly, but it is in your interest to look like you are a caring concern.
Matrix Vehicle Tracking's replyOfficial
13 Nov 2019, 11:12Good Day Charl W
We appreciate your response and suggestions.
Regards,
Kaya Payi
Customer Care Departmnet
We appreciate your response and suggestions.
Regards,
Kaya Payi
Customer Care Departmnet
Matrix Vehicle Tracking's reply13 Nov 2019, 11:12
Official
Good Day Charl W
We appreciate your response and suggestions.
Regards,
Kaya Payi
Customer Care Departmnet
We appreciate your response and suggestions.
Regards,
Kaya Payi
Customer Care Departmnet