LL
Liana L
1 reviews | Active since Aug 2023
04 Oct 2023, 09:23
Impossible to cancel a contract
Impossible to cancel a contract. Call centre NEVER gets answered. No email response, not even from the MD email address recommended if your queries are not being addressed. They are first in line to take the debit order but does not provide the opportunity to cancel a contract, even when you are willing to pay the settlement amount.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Oct 2023, 11:21Good Day Liana Esterhuizen ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2023, 11:21
Official
Good Day Liana Esterhuizen ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Cancellations Department consultant has been in contact with you and escalated the matter to our Finance Department for approval the credit note in order to update the account status to current.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***