1 reviews | Active since Jul 2019
Impossible company to deal with!
Yesterday I made 15 calls between 11:30 and 14:34, to this point no one has been able to resolve my issue.
After speaking to: - Lungile (customer service) - Princess (sales)
Calls get dropped or don’t go through, the manager , Lucia promised to call me which she did. She logged a ticket to cancel my subscription without any charge to me.
I want to put it on record that I am dissatisfied with the first consultant putting me on hold for 15 minutes, then from the second consultant offering to call me back and not calling.
Thankfully Katlego Setlodi was of great assistance and Lucia (manager). I am still waiting for this power-draining tracker to be deactivated and contract cancelled.
Lee-Ann, thanks for wasting my time!
Cancellation number: **********4
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***