JA
Janizol A
1 reviews | Active since May 2012
02 May 2019, 10:11
Impossible cancellation
Good day,
About a month ago I completed your online request from to cancel my subscription, to which I go no reply. I then on Tuesday morning 30 May 7am, emailed ********** requesting information on how I cancel and still no reply.
You guys are quick to respond to interest in your product but provide no feedback on cancellations anywhere! That's just poor. I need to cancel please so provide me with information on how I do that.
Thanks
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 May 2019, 10:14Good Day Janizol A
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply02 May 2019, 10:14
Official
Good Day Janizol A
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
02 May 2019, 13:32Good Day Janizol A
Thank you kindly for giving us the opportunity to speak to you regarding the query you have raised.
As per telephonic conversation discussion, your account has been terminated and confirmation thereof has been e-mailed to you.
We wish to apologize for the delayed response and the manner in which your request was handled.
Regards
Noluthando Mabaso
Customer Care
***
Thank you kindly for giving us the opportunity to speak to you regarding the query you have raised.
As per telephonic conversation discussion, your account has been terminated and confirmation thereof has been e-mailed to you.
We wish to apologize for the delayed response and the manner in which your request was handled.
Regards
Noluthando Mabaso
Customer Care
***
Matrix Vehicle Tracking's reply02 May 2019, 13:32
Official
Good Day Janizol A
Thank you kindly for giving us the opportunity to speak to you regarding the query you have raised.
As per telephonic conversation discussion, your account has been terminated and confirmation thereof has been e-mailed to you.
We wish to apologize for the delayed response and the manner in which your request was handled.
Regards
Noluthando Mabaso
Customer Care
***
Thank you kindly for giving us the opportunity to speak to you regarding the query you have raised.
As per telephonic conversation discussion, your account has been terminated and confirmation thereof has been e-mailed to you.
We wish to apologize for the delayed response and the manner in which your request was handled.
Regards
Noluthando Mabaso
Customer Care
***
JA
Janizol A's updateReviewer Update
02 May 2019, 13:41Thank you
JA
Janizol A's update02 May 2019, 13:41
Reviewer Update
Thank you