JR
Jane R
1 reviews | Active since Dec 2009
06 Jul 2023, 12:07
I'm not your customer.
Your customer service agents are useless, how difficult can it be to stop sending bills to people who don't have dealings with you. I have already requested you to stop me invoices, I'm not your customer. And remove your name from my profile on credit bureau. Ignoring a problem does not make it go away. Resolve it.
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Matrix Vehicle Tracking's replyOfficial
06 Jul 2023, 15:00Good Day Jane Ramaila,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the request has been escalated to our Accounts Department and one of our consultants will be in contact with you shortly to assist with your inquiry.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply06 Jul 2023, 15:00
Official
Good Day Jane Ramaila,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the request has been escalated to our Accounts Department and one of our consultants will be in contact with you shortly to assist with your inquiry.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Customer Care Department
***