AS
ADEL S

1 reviews | Active since Mar 2017

09 Dec 2022, 16:05

******* practices

I have tried for months to cancel my service after my bakkie was sold, with no success. Sending emails speaking to them when they called. I stopped and reversed my debit orders as i was paying for a device that was not in my possession anymore. They kept threatening to hand me over and put me on ITC. I work for a law firm and can confirm that it is not legal to hand some one over for a month to month service. They have now handed me over to a debt collection agency. This is the worst service. I will be taking legal action against them, should their course of action proceed.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Dec 2022, 06:57
Official
Good day  Adel S,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that an agent has sent you the confirmation of cancellation and that a credit has been prepared for the incorrect billing.

Arrangements will be made with you today regarding the outstanding payment on your account.

Regards,
Customer Care Department
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