KP
Kreasen P
1 reviews | Active since Dec 2017
22 Dec 2021, 07:19
******* deductions by Mix Telematics
I issued notification to Mix Telematics on 1 December 21 to cancel my subscription. This is within the required 30 day notification period for cancellations and confirmation was received from their Cancellations Dept.
Now they have deducted subscriptions for Jan 22. Numerous call to their customer service and cancellations departments remain unanswered.
Poor service and a total *******.
K Pather
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
22 Dec 2021, 09:59Good Day Kreasen P
We have been trying to get in contact with you but have been unsuccessful.
Credits have been processed for the billing that went off on the 20th of December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Credits have been processed for the billing that went off on the 20th of December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Dec 2021, 09:59
Official
Good Day Kreasen P
We have been trying to get in contact with you but have been unsuccessful.
Credits have been processed for the billing that went off on the 20th of December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Credits have been processed for the billing that went off on the 20th of December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
KP
Kreasen P's updateReviewer Update
03 Jan 2022, 09:39 Its been two weeks since this ******* deduction was made from my account and still no refund from Mix Telematics. This is despite numerous calls to customer services and their billings department.
Unacceptable and poor service.
Unacceptable and poor service.
KP
Kreasen P's update03 Jan 2022, 09:39
Reviewer Update
Its been two weeks since this ******* deduction was made from my account and still no refund from Mix Telematics. This is despite numerous calls to customer services and their billings department.
Unacceptable and poor service.
Unacceptable and poor service.
Matrix Vehicle Tracking's replyOfficial
03 Jan 2022, 13:25Good Day Kreasen P
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you concerning your query.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you concerning your query.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jan 2022, 13:25
Official
Good Day Kreasen P
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you concerning your query.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you concerning your query.
Regards,
Customer Care Department
***
KP
I would appreciate payment without any further delay. I again state this was an ******* deduction from Mix Telematics and I don't appreciate the delaying tactics.
Unacceptable and poor service.
Kreasen P's updateReviewer Update
03 Jan 2022, 14:29I would appreciate payment without any further delay. I again state this was an ******* deduction from Mix Telematics and I don't appreciate the delaying tactics.
Unacceptable and poor service.
KP
Kreasen P's update03 Jan 2022, 14:29
Reviewer Update
I would appreciate payment without any further delay. I again state this was an ******* deduction from Mix Telematics and I don't appreciate the delaying tactics.
Unacceptable and poor service.
Matrix Vehicle Tracking's replyOfficial
03 Jan 2022, 15:02Good Day Kreasen P
Your query has been escalated so that the payment is done as soon as possible.
Regards,
Customer Care Department
***
Your query has been escalated so that the payment is done as soon as possible.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jan 2022, 15:02
Official
Good Day Kreasen P
Your query has been escalated so that the payment is done as soon as possible.
Regards,
Customer Care Department
***
Your query has been escalated so that the payment is done as soon as possible.
Regards,
Customer Care Department
***