SZ
Samuel Z
1 reviews | Active since Nov 2014
09 Nov 2020, 09:36
******* deductions and harasment
The company has continued to deduct money from my account despite proof of request to cancel the contract. They have refused to refund my money deducted *******ly. They also keep on harassing me with SMS and calls demanding payment. I have had several calls and emails to them but they are ignoring me. They also went on to cancel a contract for my other car which was paid upfront and the contract has not expired
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Replies (1)Matrix Vehicle Tracking's replyOfficial
09 Nov 2020, 14:51Good Day Samuel
We can confirm that an agent did get in contact with you.
Please be advised that your contract was cancelled in September and the refund has been processed and will be in your account within 14 days.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you.
Please be advised that your contract was cancelled in September and the refund has been processed and will be in your account within 14 days.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Nov 2020, 14:51
Official
Good Day Samuel
We can confirm that an agent did get in contact with you.
Please be advised that your contract was cancelled in September and the refund has been processed and will be in your account within 14 days.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you.
Please be advised that your contract was cancelled in September and the refund has been processed and will be in your account within 14 days.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
