1 reviews | Active since Jun 2018
******* deduction or fradulent payment of tracker instalments
I have installed a tracking device to my newly Mercedes benz in December 2016,i called to confirm the details during the course of the year last year ,surprisingly ,they are deducting instalments for two vehicles for more than 20 months now.I called them to ask about the other car which is not mine ,they told me they are investigating and will respond in 48 hour ,days and days passed till today im still paying the instalments .The latest being June 2018 even after I reported.
Dear Johannah Machaba
We thank you for your post and thank you for taking time to speak to me
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery
I refer to our telephonic discussion and confirm that your query has been addressed and that an email correspondence has been forwarded to you
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Dear Johannah Machaba
We thank you for your post and thank you for taking time to speak to me
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery
I refer to our telephonic discussion and confirm that your query has been addressed and that an email correspondence has been forwarded to you
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***