JH
Jon H
1 reviews | Active since Sept 2018
27 Aug 2019, 10:09
Ignored My Cancellation Request
I sold my vehicle in 2017 and after numerous requests both via email and telephonically to cancel my Beame Membership I am still receiving phone calls to this date. It's actually bordering on harassment and unbelievable service levels.. Personally I feel they are just ignoring my cancellation request or do not listen to their customers/read their emails.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
27 Aug 2019, 10:51Good Day Jon H
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply27 Aug 2019, 10:51
Official
Good Day Jon H
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
27 Aug 2019, 15:57Good Day Jon H
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested and confirmation thereof was emailed to you.
Kindly note that you are still liable for the outstanding balance on your account. The account will be closed once we have received the proof of payment.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested and confirmation thereof was emailed to you.
Kindly note that you are still liable for the outstanding balance on your account. The account will be closed once we have received the proof of payment.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Matrix Vehicle Tracking's reply27 Aug 2019, 15:57
Official
Good Day Jon H
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested and confirmation thereof was emailed to you.
Kindly note that you are still liable for the outstanding balance on your account. The account will be closed once we have received the proof of payment.
Kind Regards
Noluthando MabasoCustomer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed as requested and confirmation thereof was emailed to you.
Kindly note that you are still liable for the outstanding balance on your account. The account will be closed once we have received the proof of payment.
Kind Regards
Noluthando MabasoCustomer Care Department
***