If you want a company to destroy your peace of mind, not offer you the service you payed for and send you random bills threatening to blacklist you with non existent customer support, choose mix telematics

This is the worst I have been treated by any company ever!! When I signed up with mix telematics I was excited about the technology. I even referred multiple people to get the same package as me- with the app that tells you info about your car. The person I dealt with on the phone said to me that the package I am paying for includes free R500 worth of towing. So when my car broke down less than 1 Km from home and incidentally less than 3km from the towing offices, they sent out someone and everything was peachy until I get a bogus bill of R950 on top of my monthly subscription fee. When I called to follow up I must have spent over R300 in airtime being passed around the office by people that agreed with me that the charge is incorrect but was incapable of doing their jobs and providing any feedback of any kind whatsoever. I sent multiple emails which to this day have not received an answer (it's been more than a year now). While I was still keeping up with my monthly subscription fees they decided to cut the workings of the app and make my tracking unit about as effective as the admin team at Mix telematics. So as any sane consumer would do, I cut the service and when my car was ****** (which was suspiciously soon after that) they then decided to start sending out demand letters for this random R950. Again I sent multiple emails with no response to every place within the company that had a valid email address and nothing. They are now threatening to blacklist me. I have never been treated with such disregard by a company with no understanding of how their own inner processes work. The only communication I have received has been lawyer letters demanding this bogus money and even the email that they supply has gotten no response.

I am absolutely disgusted that this company that claims to sell you safety and peace of mind could be solely responsible for destroying your name because they have such *********** admin workers as to even reply to an email.

I feel **** to, ******, and ignored. Hopefully, someone looks into this but seeing as directly speaking to the company yields zero results I am not holding my breath. It is a real pity because I loved working with the company until it came to any inquiries