LJ
Leon J
1 reviews | Active since May 2014
03 Apr 2023, 20:40
If this is the level of service from accounts department good luck if you ever needed them in a emergency situation.
Terrible communication and impossible to get hold off. Cancelled in December 2022 with confirmation from their side and still being invoiced till now.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Apr 2023, 11:10Good Day Leon Jonker ,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and credits have been processed on the account.
The refund request has been escalated to our Finance department .
The refund request has been escalated to our Finance department .
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply04 Apr 2023, 11:10
Official
Good Day Leon Jonker ,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and credits have been processed on the account.
The refund request has been escalated to our Finance department .
The refund request has been escalated to our Finance department .
Regards,
Customer Care Department
***
Customer Care Department
***