HS
Hendrik S
1 reviews | Active since Feb 2017
20 Aug 2019, 09:35
Idiotic/Unprofessional and absolutely ****** useless
Useless service provider, I have requested cancellation of my service as I was in processing of selling my vehicle. Guess what? Vehicle sold already and still these useless idiots do not respond to multiple requests to cancel the service. Soooo, next order of business? Block D/O and they can shove any future possibilities of me being a client or any one I know being a client deep where the sun does not shine!
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
20 Aug 2019, 09:39Good Day Hendrik S
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply20 Aug 2019, 09:39
Official
Good Day Hendrik S
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
20 Aug 2019, 10:17Good Day Hendrik S
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply20 Aug 2019, 10:17
Official
Good Day Hendrik S
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***