KM
KARABO M
1 reviews | Active since Jan 2016
12 May 2022, 19:42
I WAS SOLD LIES, PRICE CHANGES
*** Friday 10:31 I get a call from to be offered a tracking device for my vehicle Matrix 2 for the price of R209, I enter the sale and agree verbally with the telesales agent for the very same price, then 10 min later the very same telesales lady calls me back and advises me that the price of R209 has actually expired and that I must now pay R259, I refused as I was sold the very same product by them for R209, I am not responsible for their maladministration. I am still waiting for the promised call back as to when the installation will be or is their silence/ghosting me their way of wishing me away?? POOR POOOR POOREST CUSTOMER SERVICE
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 May 2022, 15:35Good day KARABO MAGETSE
Please accept our sincere apology for the delayed response.
Your query has been escalated to the relevant department for investigation.
As soon as investigation has been done we will provide feedback to you.
Regards
Customer Care Department
***
Please accept our sincere apology for the delayed response.
Your query has been escalated to the relevant department for investigation.
As soon as investigation has been done we will provide feedback to you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 May 2022, 15:35
Official
Good day KARABO MAGETSE
Please accept our sincere apology for the delayed response.
Your query has been escalated to the relevant department for investigation.
As soon as investigation has been done we will provide feedback to you.
Regards
Customer Care Department
***
Please accept our sincere apology for the delayed response.
Your query has been escalated to the relevant department for investigation.
As soon as investigation has been done we will provide feedback to you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 May 2022, 16:30Good day KARABO MAGETSE
Please accept our apologies for the delay response.
We can confirm that a consultant was in contact with you and assisted.
Regards
Customer Care Department
***
Please accept our apologies for the delay response.
We can confirm that a consultant was in contact with you and assisted.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 May 2022, 16:30
Official
Good day KARABO MAGETSE
Please accept our apologies for the delay response.
We can confirm that a consultant was in contact with you and assisted.
Regards
Customer Care Department
***
Please accept our apologies for the delay response.
We can confirm that a consultant was in contact with you and assisted.
Regards
Customer Care Department
***