1 reviews | Active since Mar 2017
I literally have no words to describe this useless company
<p>So it all started in August last year after i sold my car. I phoned them to cancel my subscription. They informed me that it is a 3 year subscription and to cancel it I have to complete a cancellation form and need to pay R399. So.. i waited for that form for 7 months. Phoned again on the 19th of March.. According to the lady the cancellation (And debit order) wil be done the following day. it never did. Phoned again and now they have NO record of the cancellation. Asked them to cancel AGAIN and this time I received email with an account number that i need a pay an amount of R299 into. Did the manual payment.. and behold, on the 22nd of March a debit order of R299 went through (The one that no one could find) So now I paid it twice. HOW THE HELL DO YOU GUYS RUN A COMPANY WITH SUCH USELESS ADMIN SERVICE? Utterly disgusted.</p> <p> </p> <p> </p> <p> </p>
Dear Charl Conradie
We thank you for your post and have noted the content.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels.
I refer to your telephonic discussion with our Customer Retentions Department and confirm that all has been communicated and addressed with you
Please do not hesitate to contact me directly should you require further assistance
Regards
Thato mashimbye
Customer Care supervisor
***
Dear Charl Conradie
We thank you for your post and have noted the content.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels.
I refer to your telephonic discussion with our Customer Retentions Department and confirm that all has been communicated and addressed with you
Please do not hesitate to contact me directly should you require further assistance
Regards
Thato mashimbye
Customer Care supervisor
***