I have uploaded more than 5 converstations with Matrix and am not getting an Assistance from you

To: *** · Tue, Feb 25 at 10:03 AM Message Body Dear Matrix,

I hope this email finds you well.

I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response.

However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments.

In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively.

Please promptly respond in addressing these concerns.

Andrew Nkomo ***

Andrew Nkomo To: *** · Wed, Mar 5 at 2:19 PM Message Body

Show trimmed content Andrew Nkomo To: ***, and 1 other · Wed, Mar 5 at 2:29 PM Message Body Good day,

I hope you are well.

Following up on my previous email, Matrix informed me last week that when my car was updated in December, I should have received a new remote, as the previous one is incompatible with the new system. This was not done, and I was unaware that a new remote was required.

Matrix assured me that the matter would be escalated, but I have yet to receive any feedback. I also noticed that my unit has been blocked, which I understand, as I reversed the debit orders after nearly being hijacked and receiving no response from your team.

Given that my remote has not been functional since the update, I do not believe I owe premiums for December, January, and February. Please advise on the way forward. If this cannot be resolved, I am prepared to switch to another tracking company, as this issue is due to Matrix’s oversight.

Looking forward to your prompt response.

Best regards,

Andrew NKOMO ***

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----- Forwarded Message ----- From: Andrew Nkomo <***> To: *** <***>; *** <***> Sent: Wednesday, March 5, 2025 at 02:29:15 PM GMT+2 Subject: Re: Urgent Concern Regarding Tracking Service

Good day,

I hope you are well.

Following up on my previous email, Matrix informed me last week that when my car was updated in December, I should have received a new remote, as the previous one is incompatible with the new system. This was not done, and I was unaware that a new remote was required.

Matrix assured me that the matter would be escalated, but I have yet to receive any feedback. I also noticed that my unit has been blocked, which I understand, as I reversed the debit orders after nearly being hijacked and receiving no response from your team.

Given that my remote has not been functional since the update, I do not believe I owe premiums for December, January, and February. Please advise on the way forward. If this cannot be resolved, I am prepared to switch to another tracking company, as this issue is due to Matrix’s oversight.

Looking forward to your prompt response.

Best regards,

Andrew NKOMO ***

On Wednesday, March 5, 2025 at 02:19:48 PM GMT+2, Andrew Nkomo <***> wrote:

----- Forwarded Message ----- From: Andrew Nkomo <***> To: *** <***> Sent: Tuesday, February 25, 2025 at 10:03:34 AM GMT+2 Subject: Urgent Concern Regarding Tracking Service

Dear Matrix,

I hope this email finds you well.

I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response.

However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments.

In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively.

Please promptly respond in addressing these concerns.

Andrew Nkomo ***

Send No file chosen Andrew Nkomo To: *** · Mon, Mar 10 at 8:34 PM Message Body Good day,

I hope you are well.

Following up on my previous email, Matrix informed me last week that when my car was updated in December, I should have received a new remote, as the previous one is incompatible with the new system. This was not done, and I was unaware that a new remote was required.

Matrix assured me that the matter would be escalated, but I have yet to receive any feedback. I also noticed that my unit has been blocked, which I understand, as I reversed the debit orders after nearly being hijacked and receiving no response from your team.

Given that my remote has not been functional since the update, I do not believe I owe premiums for December, January, and February. Please advise on the way forward. If this cannot be resolved, I am prepared to switch to another tracking company, as this issue is due to Matrix’s oversight.

Looking forward to your prompt response.

Best regards,

Andrew NKOMO ***

Show trimmed content Andrew Nkomo To: *** · Mon, Mar 10 at 8:58 PM Message Body Dear Matrix,

I hope this email finds you well.

I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response.

However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments.

In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively.

Please promptly respond in addressing these concerns. ANDREW ***

Show trimmed content Andrew Nkomo To: *** · Tue, Mar 18 at 8:01 AM Message Body Dear Matrix

I trust you are well. I am not getting any feed back from you regarding this issue