I HAVE MADE PAYMENT
I have called Shirley to fix my invoice since their system didn’t display two payments I made to their account. I sent her an email containing 2 proof of payments to send to the right department and till date they haven’t fixed my invoice to reflect the correct amount. All they do is send me texts that I need to pay an incorrect amounts and I keep communicating with them that I did make payment even sent the proof of payments to the debtors email address, matrix is nonsense - please fix this and cancel this damn contract because I have had enough
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Nov 2019, 16:17Good Day Media L
Thank you for bringing the above matter to our attention.
Kindly allow us the opportunity to investigate and we will revert back to you with feedback.
Regards,
Kaya Payi
Customer Care Department
Thank you for bringing the above matter to our attention.
Kindly allow us the opportunity to investigate and we will revert back to you with feedback.
Regards,
Kaya Payi
Customer Care Department
Matrix Vehicle Tracking's reply13 Nov 2019, 16:17
Official
Good Day Media L
Thank you for bringing the above matter to our attention.
Kindly allow us the opportunity to investigate and we will revert back to you with feedback.
Regards,
Kaya Payi
Customer Care Department
Thank you for bringing the above matter to our attention.
Kindly allow us the opportunity to investigate and we will revert back to you with feedback.
Regards,
Kaya Payi
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
14 Nov 2019, 09:45Good Day Media L
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Credit Control Department, we confirm that the manual payments have been allocated to your account and we have emailed you the account recon indicating the transactions on your account.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Credit Control Department, we confirm that the manual payments have been allocated to your account and we have emailed you the account recon indicating the transactions on your account.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Nov 2019, 09:45
Official
Good Day Media L
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Credit Control Department, we confirm that the manual payments have been allocated to your account and we have emailed you the account recon indicating the transactions on your account.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As discussed with our Credit Control Department, we confirm that the manual payments have been allocated to your account and we have emailed you the account recon indicating the transactions on your account.
Please accept our apologies for the delayed response.
Regards
Noluthando Mabaso
Customer Care Department
***