I have been waiting forever 😡

On 9 February 2023 I had a tracking device installed in my vehicle and every month the matrix is debiting my account and I am still receiving the notification when entering high risk areas which proves that J am an active client. On the day when the technician came I was advised that they are out of stock for the remote panic buttons that I was supposed to receive. So I have been waiting since then to receive this device. I’ve been in contact with this company, via telephone, sending emails and completing query forms, but no one has come back to me yet. I’ve given them enough chance to respond to my query but nothing has happened. It’s tiring to call and speak to call centre agents, explaining your story to them over and over. Right now I am going through a lot in my life, I don’t have time to still argue and complain all the time.