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lebogang L

1 reviews | Active since Aug 2017

20 Feb 2025, 12:59

I have been paying for a System that is not working

Hello Peter

I have been paying for a System that is not working, been driving without a Tracker I made several calls but the service is bad, asked for my name and Password to be reset till today, and they expect me to pay every month for something that is not even working, made another contact on Friday asking to set the system for 17/02/2025 as I was told they don't work during week, I don't care how much I pay at the end of the day is my money, I don't think will continue with this service. image paying for nothing

0
Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Feb 2025, 16:18
Official
 
Good day Lebogang lebese 

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 

 
lL
lebogang L's update11 Mar 2025, 10:10
Reviewer Update
Hi, this issue is still pending The Tech came is fine; I'm still waiting for my outstating amount, and no one is willing to assist me on this one
lL
lebogang L's update12 Mar 2025, 13:08
Reviewer Update
I am not happy or shame, this show a bad service worried if my car is safe by the look of the service from Tracking company, no way
lL
lebogang L's update18 Mar 2025, 08:35
Reviewer Update
How many times do I have to complain or have someone call me telling me she will get back to me and not do so, I don't need an apology I don't need it I want feedback, to take me serious I'm your customer