I DO NOT OWE MATRIX OUTSTANDING FEES

Dear Matrix. When I bought my car a part of my "deal" was a tracker from you. Installation was done quickly and I never had any complaints with the service I received. THEN my 2 or 3 years ended and I had to start paying via debit order every month. The lady that contacted me was very nice and friendly, my only compliment to you is that you have friendly staff, anyway she took my debit order details down wrong. When I was contacted the first time regarding this I was also informed that my tracker was not working as my car was currently in a place I have never been before and I was at home that time. So my problem then was, for how long was it not working? but you were paid upfront out of my "deal " when I bought my car. I refused to make a payment and refused to update my banking details till this was sorted. This was July or August 2018. On the 30th of November my tracker was replaced. Since then I have made every single payment every month for my tracker as I said I will not pay for something that is not working and I was told that the R400 / R500 outstanding will be credited from my account. NOW I get phone calls and SMS's that I will be handed over for unpaid debt. Even family members has sold their cars and cancelled subscription from you and 2 years later they receive a call and ask them when they will be paying the outstanding amount. Come on now, this is not how you do business. Please sort my account out as I will not pay the "outstanding" amount because it took that long for my tracker to be replaced. If you cannot write the amount off please forward me cancellation documents as I do not want a call or sms every 3 or 4 months asking me when I will be paying.