I DESPISE MIX TELEMATICS. BE WARNED AND STAY AWAY

Item: Matrix Vehicle Tracking
Rating: 1
Author: Thembi L

MIX Telematics has been the worst thing that has happened to me in a while, yet I am not even a customer.

I indicated previously that I am being for a car I never took. Now I have been listed on credit bureus

Please note I have sent emails and called about fixing this and cancelling. Secondly the dealership has done the same yet no one ever responds to any email or anyone who. They told me that the dealership needed to send the letter. THEY HAVE SENT IT TWICE NOW

I REPEAT DO NOT STRESS YOURSELF WITH THESE PEOPLE. THEY ARE HORRIBLE AND BEYOND AWFUL AND WILL MAKE YOUR LIFE HELL

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

25 Apr 2022, 15:13

Good Day Thembi L

Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.

Kindly be advised that we have recieved all the information on our side and the contract has now been terminated.

We have requested for the outstanding amount on your account to be cleared and letter of good standing will be emailed to you.

Please accept our apologies for the inconvinience caused.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply25 Apr 2022, 15:13

Official

Thembi L's updateReviewer Update

25 Apr 2022, 16:47

Good day

I have made the payment immediately. Please confirm receipt and send my letter please

Thembi L's update25 Apr 2022, 16:47

Reviewer Update

Good day

I have made the payment immediately. Please confirm receipt and send my letter please

Matrix Vehicle Tracking's replyOfficial

05 May 2022, 13:37

Good Day Thembi L

We acknowledge your post and the content thereof.

Your MiX Telematics account has now been cancelled and the refund has been requested.

Please accept our apologies for the inconvience caused.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply05 May 2022, 13:37

Official