mK
melissa K

1 reviews | Active since Feb 2014

11 May 2015, 16:11

i cant pay for something that is forced on me

i purchased a datsun go from my dealership, when purchasing the vechile i was told there was a tracker inside my vechile . i asked the dealership can i cancel it they said yes if i want to. i asked the dealership will i pay any penalties. he replyed and said No as long as i do it with in the first three months ,so when i phoned these people to cancel my policy they said no i cant cancel it by phoning off the phone i must send a email to the cancellation stating why i want to cancel my policy which i did. so the response i got from them is i must pay a settlement fee of 699 which i think its ******** .cause this tracker was forced onto me so i dont feel or should i say i wont pay these people a cent cause no one can pay for something they dont want and has no need i went to my dealership today and asked them to phone them cause i cant get a hold of these people ,they phoned tracker but the people said no they in a meeting they will phone and contact me which they didn\t i owe them nothing so they must stop harrassing me and they must come take they ****en tracker out my ****en vechile"

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 May 2015, 16:51
Official
Hello wellow,

We thank you for your post and for allowing us the opportunity to respond.
Please accept our sincere apologies for the inconvenience that we have caused you.

I refer to your telephonic discussion with Noluthando Mabaso and again confirm that your cancellation cannot be processed until such a time that the amount in arrears is settled by you.

Please be so kind to forward proof of payment for the outstanding amount. And once the proof of outstanding amount is received confirmation of cancellation will be sent to you.

Please contact me directly should you require any assistance.
Kind regards

Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***