MK
Matome K

1 reviews | Active since Apr 2014

02 Dec 2015, 12:20

I CANNOT CANCEL THE STUPID CONTRACT

I was contacted by Thembeka Khumalo month-end September informing me that since I didn't send formal notification to Mixtelematics, they still need money to cover debit orders for month end August and September. I then sent an email requesting cancellation with all the relevant information. On the 10th November, Maphala Masekela called me requesting me to forward her the email that I sent Thembeka and I did that. Today morning, 02 December 2015, R178 was taken from my account. What the hell is this R178 taken for??? <br> Today I sent an email to both Thembeka & Maphala and they didn't respond. Not that I'm surprised. I know how ****** operate.<br> I want my money back. If you guys are failing to cooperate on this, I'll have to refer this matter to my lawyers. I cannot tolerate not to have peace of mind and think of changing my banking details because of thing called Mixtelematics. <br> In the mean-time, I'll just go to the bank to reverse this flipping debit order and get my money back.<br> To everyone looking for vehicle tracker service, don't go for Mixtelematics. They are a bunch of ******. I'm currently with the best tracking company. Ask me and I'll give you good reference.<br> <br> <br>

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Dec 2015, 13:41
Official
Hello MatomeKolobe,

We hereby acknowledge your post and have noted the content.

We confirm receipt of your cancellation request and our acknowledgment sent to you shortly after confirming such.

We apologise for the time it has taken to process and assure you the matter has been addressed internally.

We have unfortunately not been able to reach you telephonically to confirm receipt of the options sent to you in regards to the termination of this agreement.

We will continue to try and reach in order to conclude this matter.

Kind regards

Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact