I cancelled a tracker yet still Debiting my account - Mix Telematics

Dear Peter,

I was offered a tracker with Mix Telematics when I was buying a car on the 22 August 2019 at Halfway Toyota Fourways. All went well I was paying R204 a month, then last year July I called the company to cancel the tracker because I had sold it, I was told that I cannot cancel telephonically I must send an email I did. Later on I noticed that they are still debiting my account I will then reverse it, sometimes I dont check my statement.

This year 02 March I wrote an email again that please stop debiting my account, there was no response instead I received an sms that I am in arrears for R3373.99. I called the company and I was sent from pillar to post. They acknowledged that they received my cancellation email in July 2020 and they responded that I must pay R1500 if terminating the contract , I said I never received that email they must please forward me the proof, I never received a proof instead they sent me an invoice of termination with the current date. I asked them to please prove that they communicated with me and agreed to all this and I am giving them till 30 April 2021, till today I never received any communication instead they tried debiting my account again monthend of April and I reversed it.

My questions that are not being answered is that : How come I am in arrears on R3000+ yet I cancelled the tracker even to that how did they get to that amount because it hardly a year plus the cancellation fee of R1500 is not in my contract when did I agree to that? None of the questions has been answered by this company. Instead they are messing with my credit record and on top of it apparently they are handing me over to some lawyers. I am sitting here with arears amount of the services I am not getting plus a cancellation fee of R1500 that is not in my contract and was never told about. I have communicated with thier finance department and sales plus the lawyers that sent me arrears amount still no response. Yesterday I received sms again and called the number on the sms the lady said she is from LGR they have handed over the account I told her my story and sent her all communications and the contract that I signed no response as yet.

I am very angry and disappointed with all this act and I do not know anymore how can I cut ties with them because they have not cancelled the tracker as they continue to debit my account. I really need assistance in this.

Thank you.