JR
John R
1 reviews | Active since Feb 2025
04 Aug 2025, 14:45
I am not happy with the Matrix Customer Care Call Centre as they gave me the run around for 2 weeks but I went directly to their Head Office in Waterfall today & Lesego Mokone was very helpful & sorted everything out
I am not happy with the Matrix Customer Care Call Centre as they gave me the run around for 2 weeks but I went directly to their Head Office in Waterfall today & Lesego Mokone was very helpful & sorted everything out. In addition, Junaid Ally (?) checked my vehicle to ensure the trackers had been fitted properly by the installer. He was also very efficient & polite.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
04 Aug 2025, 14:48Good day John Rupert
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
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Matrix Vehicle Tracking's reply04 Aug 2025, 14:48
Official
Good day John Rupert
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
