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sipho N

1 reviews | Active since Aug 2020

31 Aug 2023, 12:33

I AM BEING BUL**** BY MIX TELEMATICS

hello Peter.

i had a 24 month contract with mix telematics 3 years ago and just before the contract expired they contacted me saying the devices on ,y cars have expired so they must install fresh ones for me to stay covered, i said no i am selling one car and if you renew the devices you can put one on the replacement car i just bought, they sent a technician to come install the devices and still billed me for 3 cars which i struggled with them for over 3 months to get it right. automatically after 24months contract with a tracking company and with no new contract signed i fall on a month to month arrangement which was last year AUGUST. i sold the cars 2 months back due to my financial reasons and i wrote a cancellation request to them.

i haven't heard anything from them with regards to that except a lady who called me and told me i have to settle a full year's premiums as settlement for bailing out a contract for which the only contract i had with them was a 24 month contract 36 months ago and they keep sending me threatening messages that no matter what i do they will keep debiting my account.

i know less is achieved here on hello peter anymore more especially on the side of the consumer, we are always bul**** by these companies who insist on taking our money without our concern.

the lady said she will listen to recordings from the calls last year and come back to me, 3 weeks later none of that has happened.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Aug 2023, 14:38
Official
Good Day Sipho Nhlapo,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department for Investigation.

We will reach out to you with a response as swiftly as we can. 

Regards,
Customer Care Department
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