JvdB
John van den Berg
1 reviews | Active since Feb 2019
10 Feb 2022, 17:27
How to loose a customer by providing poor service
Very bad service from this company. Logged an issue with my vehicle tracker not communicating with their system. In a span of a week, this was kept on being "escalated" to a technical department and not once did they call me back or assist me. I had to call them back 3 times for assistance and nothing happened, no one reverted back to me. I now cancelled and went to a competitor.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
11 Feb 2022, 09:58Good Day John van den Berg
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Feb 2022, 09:58
Official
Good Day John van den Berg
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
11 Feb 2022, 15:05Good Day John van den Berg
We can confirm that an agent did get in contact with you and cancellation has been processed as per your request.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and cancellation has been processed as per your request.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Feb 2022, 15:05
Official
Good Day John van den Berg
We can confirm that an agent did get in contact with you and cancellation has been processed as per your request.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and cancellation has been processed as per your request.
Confirmation of cancellation has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***