tT
tsotsotso T
1 reviews | Active since Sept 2016
26 Aug 2022, 12:09
HORRIBLY SLOW AND *********** ASSISTANCE.
Horrible service. I upgraded to the M2 tracker from the Beame tracker. They double billed me 4 months ago, and the month after that. Because they are so understaffed no one bothered to cancel my previous contract after starting the the new one on the M2 tracker. They havent been able to correct the matter for 4 months now. every month end is a nightmare because I get sent texts and emails asking me to pay money that I dont owe. EXTREMELY *********** AND SLOW. I would not recommend this tracker to anyone. please go for an alternative.
TO put the icing on the cake, when I inform one of their consultant of this issue he got aggressive with me and hung up the phone.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
26 Aug 2022, 13:52Good day Vuyo T,
Thank you for affording us the opportunity to assist today.
We can confirm that your credit note is with our Finance Department for approval.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that your credit note is with our Finance Department for approval.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2022, 13:52
Official
Good day Vuyo T,
Thank you for affording us the opportunity to assist today.
We can confirm that your credit note is with our Finance Department for approval.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that your credit note is with our Finance Department for approval.
Assuring you of our best intentions at all times,
Customer Care Department
***
tT
tsotsotso T's updateReviewer Update
26 Aug 2022, 13:59This is the exact same response I got from your consultant 3 months ago. 3 MONTHS AGO. How long does approval take? because your lack of approval is negatively influencing your clients. Now I get harassing emails and texts messages from you guys telling me I owe you money, when you know very well I dont. Then i get debited incorrect amounts and I have to reverse them and pay the correct amounts, costing me further bank charges. All because your finance department take more than 3 months to approve correction of YOUR OWN MISTAKE.
So your reply is meaningless to me, its not going to solve the problem because I've been told that exact same thing before, and here we still are.
HORRIBLE SERVICE. consistently horrible.
So your reply is meaningless to me, its not going to solve the problem because I've been told that exact same thing before, and here we still are.
HORRIBLE SERVICE. consistently horrible.
tT
tsotsotso T's update26 Aug 2022, 13:59
Reviewer Update
This is the exact same response I got from your consultant 3 months ago. 3 MONTHS AGO. How long does approval take? because your lack of approval is negatively influencing your clients. Now I get harassing emails and texts messages from you guys telling me I owe you money, when you know very well I dont. Then i get debited incorrect amounts and I have to reverse them and pay the correct amounts, costing me further bank charges. All because your finance department take more than 3 months to approve correction of YOUR OWN MISTAKE.
So your reply is meaningless to me, its not going to solve the problem because I've been told that exact same thing before, and here we still are.
HORRIBLE SERVICE. consistently horrible.
So your reply is meaningless to me, its not going to solve the problem because I've been told that exact same thing before, and here we still are.
HORRIBLE SERVICE. consistently horrible.
Matrix Vehicle Tracking's replyOfficial
26 Aug 2022, 14:29Good day Vuyo T,
Your post is noted.
Regards,
Customer Care Department
***
Your post is noted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2022, 14:29
Official
Good day Vuyo T,
Your post is noted.
Regards,
Customer Care Department
***
Your post is noted.
Regards,
Customer Care Department
***
tT
tsotsotso T's updateReviewer Update
26 Aug 2022, 14:37Thanks for noting it. hopefully noting it actually means something will be done.
tT
tsotsotso T's update26 Aug 2022, 14:37
Reviewer Update
Thanks for noting it. hopefully noting it actually means something will be done.