MT
Malebo T

1 reviews | Active since Sept 2023

20 Sept 2023, 12:09

HORRIBLE, UNPROFESSIONAL AND PATHETIC SERVICE

Absolutely the worst and most unprofessional service! I cancelled my contract and they said they didn't get the cancellation. I had to keep calling to enquire? Then i was told i would have to pay for 2 months as i cancelled late. This was followed by their numerous calls about this money which i eventually made a payment arrange with them. When they call they say their calls are recorded yet they fail to update or listen to those updates. Seemingly now i get threatening messages that they are going to list me and take me to their lawyers. 2 months and I'm getting threatened with legal action? my cancellation was finally in July and now in September I'm getting such. Their accounts department is a joke

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Sept 2023, 15:16
Official
Good Day Malebo Tebele,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Accounts Department.

A consultant will be in contact with you for provide feedback the soonest. 

Regards,
Customer Care Department
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