Horrible Service, NO Customer service and Accounts department!!!!

THE ACCIDENT We had a tracking unit installed, when my husband got into an accident, their “impact alert” didn’t even pick up that he was in accident. The car was written off, they continued debiting our account, we called to alert them on the accident and canceled yet they still debited us for additional months, we disputed the debits and they listed our account.

SETTLEMENT LETTER After 6 months of back and forth with them, we settled our account since it was affecting our credit score. Now we want a settlement letter, 3 weeks letter and they still haven’t sent it. We call they customers service and no one answer after staying on the line for almost 3 hours per day for the past 3 days.

Funny enough when we called the sales department our line gets answered within seconds buy they can’t transfer us to the accounts department cause it’s basically non-existent