Horrible service from their call centre - They have zero information about their clients.

Item: Matrix Vehicle Tracking
Rating: 1
Author: Brendan T

Horrible service from their call centre, shifting blame and responsibility away from themselves when all i want to do is cancel my contract with them.

Helpful (0)

Replies (5)

Matrix Vehicle Tracking's replyOfficial

25 Jan 2022, 12:40

Good Day Brendan T

We can confirm that an agent did get in contact with you and has processed your request to cancel.

Arrangements have been made for a new installation.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply25 Jan 2022, 12:40

Official

Brendan T's updateReviewer Update

25 Jan 2022, 13:13

I have yet to receive the cancellation email that the call centre agent said she would send.

Brendan T's update25 Jan 2022, 13:13

Reviewer Update

I have yet to receive the cancellation email that the call centre agent said she would send.

Matrix Vehicle Tracking's replyOfficial

25 Jan 2022, 13:32

Good Day Brendan T

The confirmation has been sent to you now manually.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply25 Jan 2022, 13:32

Official

Good Day Brendan T

The confirmation has been sent to you now manually.

Regards,
Customer Care Department
***

Brendan T's updateReviewer Update

25 Jan 2022, 13:46

Thank you received.. you really turned this around, well done.. Thanks :)

Brendan T's update25 Jan 2022, 13:46

Reviewer Update

Thank you received.. you really turned this around, well done.. Thanks :)

Matrix Vehicle Tracking's replyOfficial

25 Jan 2022, 14:21

Good Day Brendan T

Only a pleasure.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply25 Jan 2022, 14:21

Official

Good Day Brendan T

Only a pleasure.

Regards,
Customer Care Department
***