AN
Andile N
1 reviews | Active since May 2020
22 Aug 2024, 11:34
Horrible Service
There should be a place for 0 stars.
Seriously disgusted and appalled at the lack of service. Cancelled my contract 3 months ago, I'm still being debited and billed for it.I have called their customer services countless times, sent emails.But no one there at their offices can be bothered. The worst service provider, I'm never using them again.They really know how to mess with people.I do not recommend them!!!! If I could use derogatory language I would right now.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
22 Aug 2024, 12:54Good Day Andile Ndebele,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply22 Aug 2024, 12:54
Official
Good Day Andile Ndebele,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
22 Aug 2024, 15:14Good Day Andile Ndebele,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Statement has been emailed through to you with the enclosed amount payable to settle the account in full.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Aug 2024, 15:14
Official
Good Day Andile Ndebele,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Statement has been emailed through to you with the enclosed amount payable to settle the account in full.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Kind regards,
Customer Care Department
***