LM
Letlotlo M

1 reviews | Active since Nov 2022

28 Nov 2022, 20:41

Horrible Service

I have send a request for am installation of a tracking device and to date it's not installed. The telesales agent phoned me on the same day of the request and it's now a week waiting for the device to be fitted. I contacted the fitment centre which is Electronic Fitment Centre in Hatfield and was told they were very busy, hence they could not install the tracking. They didn't even bother to phone me on the scheduled day to confirm that they will not be able to make it and I was made to wait for the entire day just for no one to show up. I spoke to the fitment centre on the 26th of November and was promised it will either be done on the very same day or alternatively on the 27, still to date nothing has happened. I am happy that you didn't install the tracking device and wonder what other problems was I going to have after the device was fitted. Thanks again for nothing and I will give the smaller companies my money.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Nov 2022, 11:29
Official
Good day Letlotlo M,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that your appointment is made for today.

Regards,
Customer Care Department
***
LM
Letlotlo M's update01 Dec 2022, 18:41
Reviewer Update
Thanks you Mix and Electronic Fitment Centre in Hatfield, the tracking device is still not fitted and my installation was rescheduled more than 4 times. It looks like the fitment is making much money and they really don't care about keeping to their appointments. I have arrange for another tracking company to assist me and the unit was installed on the very say day. Please don't not contact me and stop sending messages about my appointment for installation. In the future please reconsider using EFC Hatfield as their service is shocking. I am always told my phone was off and wondering how did the other tracking company get hold of me. I am in the motor industry and will never refer any of my customers to your company. Thank you very much