Horrible service consultant

I called in to query my account and the lady I spoke to was extremely hard. Refused to answer any of my questions, when I asked to explain myself she put the phone down and conversed with a colleague while I was on the line busy complaining about this customer who has called in. When she later picks up the phone, she proceeds to give me horrible attitude. I asked to be transferred to someone else who would be willing to help me and she now tells me she has rectified what I complained about and there's no need. Your customer services is so horrible, your consultant has zero respect and is not customer service orientated at all.