IH
Ingrid H

1 reviews | Active since Oct 2022

11 Oct 2022, 10:09

Horrible Service

I canceled my contract a year ago. I received written acknowledgment of the cancelation, but months later they continue to debit my account every month. They hardly ever answer their phone, and when they eventually do, you get transferred from pillar to post with promises of callbacks that never materializes. None of the multiple emails sent were ever answered. They were brilliant with the sign-up process but their service is pathetic. Do not ever get involved with this company.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Oct 2022, 13:14
Official
Good day  Ingrid H,

We can confirm that an agent has assisted with your contract term as well as the settlement letter.

Assuring you of our best intentions at all times,
Customer Care Department
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