Horrible service and Misleading of customer

<p>I was called for a unit upgrade to a Beame which was installed two weeks back, two days later my car battery had totally ran out of battery and when called to check if old unit had been uninstalled i was informed it has not and if I require the old unit (MX1) to be removed, it would be at my account.</p> <p>1st why upgrade the unit if you don’t take out the old one out?</p> <p>2ndly why do you give misleading information that the upgrade is free is the removal of the old unit should be at a customer’s account? I find this to be an unfair business practice</p> <p>Lastly I have been billed for both the old unit, which I was told it’s been deactivated and the new unit, I am really not impressed with your services and the misleading information that I received has really ****ed my trust of this company.</p> <p>If this was a transparent company that cares about its customers, I would have been informed that the removal of the old unit would be at my cost and that it would continue to eat on my battery after the new one is installed, this would have helped me to make an informed decision whether to stay with Mix Telematics or opt to move to a more reputable and customer friendly company. Please refund my money back ASAP that was debited for the old unit as it is deactivated and does not make financial sense to have two units in one vehicle. For all i care you can take your beame out, I will find another tracking company that will not take my money without my authorization.</p> <p> </p> <p>Regards</p> <p>N.Bob</p> <p> </p>