Horrible service and false information on advertising!

I have had a tracking unit installed 2 days back on Tuesday, I opted for the MXV Silver plan for R199. After the installation, the tech said that my option does not include the panic alert remote, we logged into the app only to find that all the plan features aren’t active. I called the sales contact person (Vinnoda Welcome) to inquire, the answer I got was that I have to add those features for a fee. I then asked why must I add since the features come selected on the Plan I chose? She promised to get back to me in a few minutes, she also wanted to check with the technician why he didn’t provide the remote. Till this moment I am awaiting her phone call. I called all day yesterday (Wednesday) and today (Thursday) with the agents transferring, hanging up or not answering after transfers. I am fed up with the service and it’s only 2 days, I want to cancel this service. I cannot be working with such a service provider going forward.