Horrible service and employees with poor work ethics

Horrible company with employees with poor work ethics

I agreed they help me track my car, I go on to install the tracker The guy installing the tracker calls me and tells me there’s something wrong with my cars rev. On the way there I didn’t hear any funny, he offered to fix it for me on the spot at a price of R3000 I’m driving a Volvo and I’m only 22 at the time I told him I don’t have it and left I found a mechanic to help me fix the car and apparently one of the plagues were removed

I contacted the client service, to investigate and all they could say was they guy installing the tracker did not tamper with the car and they believe him because he said so, I then asked if the cameras were checked and they said no. The verdict was then I cancel and pay a penalty fee or leave the matter and continue. I told the lady I do wanna proceed with the cover but I am not prepared to pay anything until the matter is resolved

I asked the matter to be escalated and till this day nothing but the billing team calls