HORRIBLE SERVICE

I've been with this company for over 3 years. The contract lapsed and I have cancelled 2 cars, now left with 1. The 1 is on a month to month contract. I was paying over R600 every month for this service. Now I am paying over R200 every month, through the debit order as I have been doing since the beginning of the contract. To my surprise now, I am handed over to the lawyers for R666 that I am owing and to top it up. Whenever there is a signal on the car, I get the SMS saying they have received the signal. However, they will not assist because I am in arrears.

My issue is that there is never a time where they would say my account did not have funds. Every month the money is deducted from my account for the same service that they are telling me that they will not assist me with.

I sent emails 3 times to find out what is happening, no response. I tried calling the call Centre, I can't go through. I need a solution going forward but if I can't speak to anyone, how is this going to be resolved. Right now I need to know what is it that I am owing. I don't mind paying but they must also refund me because they are deducting every month and then have a nerve to tell me that they will not assist me.