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tshavhungwe B

1 reviews | Active since Jul 2022

17 Feb 2025, 21:39

Horrible service,

Its so sad that each time you need something to be done you have to complain , i came to this platform last month after i had requested for an upgrade twice and i was not assisted i was advised that i hve 2 accounts that needs to be linked before i can proceed no feedback received whatsoever i called in i was taken from pillar to post i complained here and the installation was done on the 24th of jan i had to pay full amount end of jan its the 17th today i made a follow up funds not yet transferred i was told that my account still shows that i have to pay 199 hyundai vaal made a full payment of the beame account on the 27th of November 2024 and the funds are not recognised PLEASE NOTE THAT I WILL NOT PAY R199 month end feb

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Feb 2025, 10:05
Official
Good day tshavhungwe bulannga

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
***0 
tB
tshavhungwe B's update01 Mar 2025, 11:09
Reviewer Update
Zero customer service exists from this company i was debited again after i requested for an upgrade i was told that it takes 21 days to do the transfer the upgrade request was only actioned on the 18 of febrequest done in jan installation done 24 jan 1st debit Oder wad the 1st of feb its the 1st of march you debited again what about the money that was fully paid for by the dealer
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Mar 2025, 13:13
Official
Good Day Tshavhungwe Bulannga 

Thank you for the submission. 

Please be aware that this issue has been brought to the attention of management and it is still being evaluated. 

Feedback should be made available to you once the investigation is completed. 

Kind regards 
Customer Care Department 
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